Keeping you safe!

This is what we’re doing to keep you and our team safe from Covid-19 (Novel Coronavirus). 


Here are out updates regarding Auckland Family Medical and how we will work under level two.

Due to the COVID-19 virus we were instructed to make some changes to the way we practice medicine. Some of these changes still stand but we are open and operating, albeit in a slightly different way.

The health, safety and well-being of our patients and staff is paramount and remains the most important factor to us. Please do not ignore your health because of COVID-19.

First and foremost, if you have any sign of RESPIRATORY ILLNESS OR COVID (fever, runny nose, sore throat, cough, shortness of breath, head cold, sneezing and loss of smell) please make our staff aware and they will arrange a ‘virtual’ consultation in the first instance. This means the consultation will be held over the phone or as a video consultation. Please do not come to the clinic unannounced if you have respiratory symptoms.

For all other requirements, we are trying wherever possible to keep appointments as virtual. This contributes to keeping our community, staff, and other patients safe. If you are free of respiratory illness symptoms and feel you need a face to face consultation, we can do them however we will try to maintain social distancing measures as much as possible.

As in Level 3 and 4 we are still asking you to call reception from your car when you arrive in the carpark and the doctor will come and get you. This will ensure that social distancing is maintained at all times. As part of that, we are asking our doctors to make sure that they stick to their appointment schedule as closely as they can. Please help our doctors do this by not bringing multiple issues to resolve in a single consultation. We are confident that the medical centre will be a very safe place for you to visit.

We talk about ‘virtual’ consultations below – they are not too scary or hard to arrange – you can book online or call reception to arrange.

Here is a summary of how we are operating:

  1. In the first instance, for respiratory illness all consultations will be ‘virtual’. This means the consultation will be held over the phone or as a video consultation.
  2. Normal fees apply for these consultations.
  3. If you need to see a GP in person, a face to face appointment can be arranged and social distancing measures will be in place.
  4. Please wait in the carpark on arrival. You should call reception to say you have arrived. Please do not enter until you are invited in.
  5. To discuss any queries you have regarding COVID-19, you must arrange a virtual consultation (phone or video) with a GP. Our nurses will not field these calls.
  6. If you have not already done so you can register for the portal by emailing and they will send you a registration email and text.
  7. We are maintaining paediatric and influenza vaccinations (see our Flu Clinic page for details).
  8. Cervical smears and other screening have restarted. This includes annual medical, driving medical and skin checks.
  9. Scripts can be requested in writing in the usual way. They will need to be emailed to a pharmacy rather than collected from reception, so please nominate which one you use.


Virtual ‘phone’ appointments can be made using the portal or by ringing reception. When booking on the portal please write “phone consult” or “video consult” in the reason field.
For phone consults the GP will ring you as close to the appointment start time as possible. For video consults:

Click here for video consultation instructions.

*** Mental Health ***
COVID is affecting us all in different ways, and many people are experiencing new or worsening symptoms of anxiety, low mood, and poor sleep. Please book a phone consult if you are affected so we can help support you through this time of uncertainty.

*** Flu vaccines ***
They are available for those who are eligible (see our Flu Clinic page). We are running drive through flu vaccination clinics so you don’t have to leave your car. They are on Wednesday and Friday. Phone reception to book a time.

*** Smoking advice available ***
There has never been a better time to quit smoking, you are 2.4 times more likely to end up in ICU as smoker if you have COVID-19. Please call us for advice or book a phone consult about how to do this.

Phone first:

Please do not arrive at the Auckland Family Medical Centre without calling beforehand so you can speak to a Nurse. When you call you will speak to a Nurse who will help you with the following:

  • If you need a script, we’ll fax it directly to your pharmacy for you to pick-up
  • If you are concerned about your symptoms, we’ll be able to reassure you with the most up-to-date information about what you need to do
  • If your situation is not urgent, we’ll tell you what follow-up is needed and by when
  • If you need to see a doctor or nurse you will be given an appointment – ideally by video or phone consultation, but if necessary, either in your car or in the rooms
  • If you need a work certificate, we will email it to you
  • Many other queries can be managed by phone, including ordering blood tests, Xrays etc.

If you are given an appointment in your car:

  • A doctor in full isolation gear will come to your car to consult with you. We have umbrellas in case of rain.

More information:

LINK: NZ Government COVID-19 website – this website has all current and up-to-date information about the novel coronavirus in one place.

LINK: Ministry of Health NZ COVID-19 website

Please note that telephone and video consultations will be charged by the doctor and can be paid via online banking.

We encourage you to follow Ministry of Health guidelines – wash your hands regularly with soap and water for at least 20 seconds, don’t touch your face and no handshakes, hugs or hongis. If you are unwell, please stay away from work or social gatherings until you have been well for 48 hours.

We understand that you may be feeling a great deal of unease and we want to reassure we’re doing everything we can do so we all stay safe. He waka eke noa. We are all in this waka together.