Following the move to Level 1, here is an update on how we will operate here at Auckland Family Medical Centre. We will basically be returning to normal, with a few variations:

We are discouraging the collection of scripts from our premises. Our preferred method is to send all scripts directly to the pharmacy of your choice. With our new practice management system (database) in place, the process of sending scripts directly to the pharmacy is now a reality for us (this is very exciting and something we have wanted to achieve for quite some time). It saves you time as you only have to visit one place! It keeps our carpark free and receptionists available to answer your calls – a win win for all.

If you are visiting the surgery for another reason, of course you are welcome to collect your script at the same time.

Ordering scripts on the portal:

Go to the prescriptions tab.

If one of your medications is not showing on the medication screen, you can still type in the comments tab in the medication screen.

Be sure to tell us what pharmacy you want the script sent to.


Face to face appointments have re-started and the option to book them via the portal has been reactivated.

You will be asked some triage questions when you contact us to arrange appointments. It is critical you answer honestly about any flulike or respiratory symptoms, especially fever, sore throat, cough etc.

We are also finding that many people arrive to a 15 minute appointment with a list of health issues and concerns. If you have a list of, for example, five issues, this gives your doctor three minutes to take a history, examine you, organise investigations and make a plan for treatment for each issue. This is not an effective or safe way to manage your health, so we ask you to please book an extended appointment if you have more than one issue or possibly two very simple issues to talk about.

We encourage you to consider virtual appointments when possible. They are an extremely effective use of your time – there is no travel time and you can stop what you’re doing, have the appointment, and get back to what you were doing – all within 15 minutes! They are not ideal in every situation but please do consider this option. They are easy to arrange, and we are happy to answer any questions you might have about how to arrange them.

If you are well, you can enter and take a seat in the waiting room. If you feel unwell with respiratory symptoms (cough, fever, sore throat, shortness of breath) please remain in your car and call reception to advise us you have arrived.

Thank you for your cooperation, support and understanding during this time.

*** Mental Health ***
COVID is affecting us all in different ways, and many people are experiencing new or worsening symptoms of anxiety, low mood, and poor sleep. Please book a phone consult if you are affected so we can help support you through this time of uncertainty.

*** Flu vaccines ***
They are available for those who are eligible (see our Flu Clinic page). We are running drive through flu vaccination clinics so you don’t have to leave your car. They are on Wednesday and Friday. Phone reception to book a time.

*** Smoking advice available ***
There has never been a better time to quit smoking, you are 2.4 times more likely to end up in ICU as smoker if you have COVID-19. Please call us for advice or book a phone consult about how to do this.