An appointment can be made by phoning the practice during our opening hours, and we also have an online booking service available.
Every effort will be made to give you your preferred time and doctor. However, if you make an appointment with a doctor you are not enrolled with, reception will call you to change the booking if possible.
Please note, Dr John McCartie now does see patients on a Saturday.
Please arrive on time. Fees do apply for missed appointments or very late notice of cancellation.
Please let the receptionist know if you think your problem will take longer than the usual 15 minute appointment time. This helps us to keep waiting times at a minimum. A longer appointment time is usually required if you have a list of several problems to sort out or if more than one family member is to be seen. Extended appointments are also required for employment medicals, immigration medicals, minor surgical procedures and Well person checks (i.e. ‘Well Woman’ and ‘Well Man’ checks), or other full medical checks.
If you or a member of your family is acutely unwell and in need of urgent treatment, please inform the receptionist and ask to be transferred to a nurse. The nurse will assess the degree of urgency and arrange for you to be seen accordingly.
Access and Parking
We have a number of patient parking spots on site but please allow time for parking offsite in busy periods. Please be considerate to others when parking and park within the lines.
The entrance to our practice is up a couple of small steps. Wheelchair access is available via a manual ramp – please call ahead of your appointment if you require this and we are more than happy to assist you.
Please let reception know if you have any mobility needs or disabilities such as eye-sight or hearing and we will assist you as best we can.
Enrolled and Casual Patients
You can choose to attend our practice on a casual basis, or as an enrolled patient. We encourage you to enroll with us, as we believe healthcare is best delivered through a long-term trusting relationship. By enrolling you will pay significantly lower consultation fees as the government contributes toward your healthcare.
You will have a nominated doctor within the practice, though you are able to see other doctors our practice at the subsidised cost. Please note that being an enrolled or a casual patient in no way effects how you are treated by the doctor, it only effects the fee you pay.