Hours

Monday to Friday: 8am – 6pm
Closed Public Holidays

After Hours
When you call our telephone number after hours you will automatically be transferred through to the Procare After Hours Call Centre. A registered nurse will answer your call and any questions you have. They can direct you to after-hours medical services and they are also able to inform us of your consultation details if you wish.
Repeat Prescriptions

We are discouraging the collection of scripts from our premises. Our preferred method is to send all scripts directly to the pharmacy of your choice. With our new practice management system (database) in place, the process of sending scripts directly to the pharmacy is now a reality for us (this is very exciting and something we have wanted to achieve for quite some time). It saves you time as you only have to visit one place! It keeps our carpark free and receptionists available to answer your calls – a win win for all.

If you are visiting the surgery for another reason, of course you are welcome to collect your script at the same time.

Ordering scripts on the portal:

Go to the prescriptions tab.

If one of your medications is not showing on the medication screen, you can still type in the comments tab in the medication screen.

Be sure to tell us what pharmacy you want the script sent to.

Controlled drug prescriptions:

As the pharmacy now requires original copies of controlled drug prescriptions that include the doctor’s signature, we have needed to revise our policies about how best to make sure patients are able to receive their medication on time.

Therefore your two options to collect your controlled drug script are:

  • Collect your script at our surgery
  • Or collect your medication from Clinic Pharmacy, 122 Remuera Rd

Please advise your preference and please allow 48 hours for your request to be processed.

Please also note that controlled drug scripts requested on Friday may not be actioned until Monday.

Enrolled patients can request a repeat prescription online

Immunisations
These are coordinated by our practice nurses. For travel vaccinations our nurse will need a copy of your itinerary showing travel dates and places to be visited. This is required in advance so that the exact vaccine or anti-malarials can be confirmed. Patients are required to stay in the surgery for 20 minutes following the vaccination in case of an adverse reaction.
Phone Advice
It is not always safe or practical to give medical advice over the phone. However, our nurses are available by phone and can offer initial advice on what to do or can refer the matter to your doctor. If your call is of an urgent nature please advise the receptionist at the outset and you will be transferred directly to a nurse. Our after hours phone line is also manned by a registered nurse so you can phone us 24 hours a day, 7 days a week.
Test Results
Unfortunately we are not able to contact everyone regarding their test results, therefore we do not routinely do so if the results are normal. However, if you have a significant abnormal result, we will always endeavour to contact you. It is important that you keep all contact details updated with reception so we can make contact. If results are of a critical nature, and you haven’t heard back from us, please ring to check with one of the nurses, but be aware that results can take up to a week to come back. Please note that the nurses are not qualified to interpret results in details so in some circumstances you may need to make an appointment with your doctor to have your results explained.
Recall Systems
We operate an electronic recall system for when immunisations, smear tests, mammograms, prostate checks and other assessments are due. You will receive a letter in the mail, or a text message (if you have ticked this on your enrolment form) to let you know what is due and when. Please ensure that we have up to date address information for this to happen efficiently.
Sickness Certificates
A sickness or ACC off work certificate is a legal document. To have a certificate issued for an employer or WINZ you must be seen by a doctor, preferably on the day of your illness.
Home visits
Medical services are always provided more thoroughly, safely and efficiently at the doctor’s office, however, home visits may be arranged at the doctor’s discretion for established patients of the practice if they are incapacitated and unable to come in. Home visits cannot be done during booked surgery hours. If you need urgent medical attention and are unable to come into the surgery, please phone 111 for an ambulance.
Feedback
We welcome your feedback as we strive to improve our service to you. If you have any comments on how we can improve, we are most interested to hear from you. A suggestion box is located in the waiting room for this purpose. Should you have any serious concerns or complaints, please ask to speak to our Complaints Officer who is the Practice Manager. We take complaints very seriously and have a formal process for dealing with them that will be explained to you.