All prescription requests must be received in writing. Please allow 4 working days for prescriptions to be processed, and if ordered after 4pm on a Friday, allow until the following Thursday for the script to be ready. We are discouraging the collection of scripts from our premises. Our preferred method is to send all scripts directly to the pharmacy of your choice. It saves you time as you only have to visit one place! It keeps our carpark free and receptionists available to answer your calls – a win win for all.

If you are visiting the surgery for another reason, of course you are welcome to collect your script at the same time.

Repeat prescriptions for some regular medications may be obtained without making an appointment with your Doctor; however this is at the Doctor’s discretion. We do not usually provide repeat prescriptions if you have not had a Doctors consultation within the last six months for your medication. An appointment is always needed for certain medications such as antibiotics and antidepressants.

Online prescription requests also require up to 4 working days to process, however if you do need an urgent script please indicate this on your request. This will incur an extra charge. While every endeavour will be made to action your urgent request, please allow up to 24 hours for completion. Scripts that are requested over the weekend, from 4pm Friday, will be ready by Thursday the following week.

You will receive notification via email or phone call to advise that your prescription has been faxed/emailed to the pharmacy as nominated by you. You will also be notified if your prescription is unable to be actioned and advised of the reason.

Ordering repeat prescriptions by email:

Email your request to reception@aucklandfamily.co.nz

Please include your name, date of birth, the medications you require and the name of the pharmacy you would like your prescription sent to.

Ordering repeat prescriptions online:

For online prescriptions you will need your Connect Med login. To request a login or a prescription click the buttons below.

If one of your medications is not showing on the medication screen, you can still type in the comments tab in the medication screen.

Be sure to tell us what pharmacy you want the script sent to.

We have changed our online prescription requests process to integrate it with our online appointment system.

We have been developing our system to allow you to:

  • Make online appointments
  • Now request repeat prescriptions through a better processing system
  • Have access to your long term medications listing to assist you with your request
  • Have access to lab and other results

Controlled drug prescriptions:

As the pharmacy now requires original copies of controlled drug prescriptions that include the doctor’s signature, we have needed to revise our policies about how best to make sure patients are able to receive their medication on time.

Therefore your two options to collect your controlled drug script are:

  • Collect your script at our surgery
  • Or collect your medication from Clinic Pharmacy, 122 Remuera Rd

Please advise your preference and please allow 48 hours for your request to be processed.

Please also note that controlled drug scripts requested on Friday may not be actioned until Monday.

Enrolled patients can request a repeat prescription online

Frequently Asked Questions

  1. Why do I need my own email?
    For privacy reasons each patient, over the age of 16, is to have their own individual email address. This enables a us to email you back with your script updates.
  2. How can I order a prescription for my children?
    If your child is under the age of 16, you can order a script under your email address and name, you will just need to identify who the prescription is for in the ‘Comments’ box.