Prescriptions
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Repeat Prescriptions are available for some on-going medications. You may need to be checked at regular intervals to ensure the medication is doing its job. Prescriptions can be ordered by email or online.
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All prescription requests must be received in writing. Please allow up 48hours for prescriptions to be processed, and if ordered after 4pm on a Friday they may not be actioned until the following business day. We prefer to send all scripts directly to your pharmacy of choice. If you are visiting the surgery for another reason, of course you are welcome to collect your script at the same time.
Repeat prescription appointments:
Repeat prescriptions for some regular medications may be obtained without making an appointment with your Doctor; however this is at the Doctor’s discretion. We do not usually provide repeat prescriptions if you have not had a Doctors consultation within the last six months for your medication. An appointment is always needed for certain medications such as antibiotics and antidepressants.
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To order online or by email:
For online prescriptions you will need:
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Your Health365 login.
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Login into your Health365 and request prescription. If one of your medications is not showing on the medication screen, you can still type in the comments tab in the medication screen. Be sure to tell us what pharmacy you want the script sent to.
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You can email your request to reception@aucklandfamily.co.nz
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Please include the following information :
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Your name,
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Date of birth
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Medication
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Pharmacy
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Processing Time:
Online prescription requests also require up to 2 working days to process, however if you do need an urgent script please indicate this on your request. This will incur an extra charge. While every endeavour will be made to action your urgent request, please allow up to 24 hours for completion. Scripts that are requested over the weekend, from 4pm Friday, will be ready by the following week. You will receive notification via email or phone call to advise that your prescription has been faxed/emailed to the pharmacy as nominated by you. You will also be notified if your prescription is unable to be actioned and advised of the reason.
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Controlled Drugs:
As the pharmacy now requires original copies of controlled drug prescriptions that include the doctor’s signature we have options for you to either collect your script at our surgery , collect your medication from Clinic Pharmacy, 122 Remuera Rd OR provide us with your pharmacy of choice. Please advise your preference and please allow 48 hours for your request to be processed. Please also note that controlled drug scripts requested on Friday may not be actioned until Monday.
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Frequently Asked Questions!!
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1. Why do I need my own email?
For privacy reasons each patient, over the age of 16, is to have their own individual email address. This enables us to email you back with your script updates.
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2. How can I order a prescription for my children?
If your child is under the age of 16, you can order a script under your email address and name, you will just need to identify who the prescription is for in the ‘Comments’ box.